Your cleaning FAQ answered
FAQ: Everything you need to know before booking.
General FAQ
Are your cleaners insured and background-checked?
Yes, all our staff are fully insured, bonded, and undergo thorough background checks for your peace of mind.
What’s your cancellation policy?
We understand plans change. Just let us know at least 24 hours in advance, and we’ll reschedule or cancel without any fees.
Are your cleaning products eco-friendly?
Yes, we prioritize environmentally safe, non-toxic products that are tough on dirt but gentle on your space and health. Let us know if you have specific preferences!
How do you ensure quality?
Our team is trained to follow detailed checklists, and we conduct regular inspections to maintain high standards. If you’re ever unsatisfied, let us know within 24 hours, and we’ll make it right.
What if I need to add or remove services after booking?
Just let us know before we arrive, and we’ll adjust the plan and pricing accordingly. Flexibility is part of our service!
How long will the cleaning take?
It varies by space and service type. A standard home cleaning might take 2-4 hours, while a commercial deep clean could take longer. We’ll provide an estimate when you book.
Residential Cleaning FAQ
What types of residential cleaning services do you offer?
We provide a range of services, including regular house cleaning, deep cleaning, move-in/move-out cleaning, and specialized tasks like post construction cleanups and interior window cleaning. Let us know your needs, and we’ll customize a plan for you!
How often should I schedule residential cleaning?
It depends on your household’s needs—weekly, biweekly, or monthly cleanings are popular options. We can help you decide based on your lifestyle, budget, and home size.
Do I need to provide cleaning supplies or equipment?
No, we arrive fully equipped with professional-grade tools and eco-friendly supplies. If you have specific requests (e.g., fragrance-free products), let us know ahead of time.
Do I need to be home during the cleaning?
Not at all! Many of our clients provide access instructions or a key, and we’ll take care of everything while you’re out. If you’d rather be home, that’s fine too—we’re flexible.
Commercial Cleaning FAQ
What types of businesses do you serve?
We clean offices, retail stores, medical facilities, warehouses, and more. Whether you need daily upkeep or periodic deep cleans, we’ve got you covered.
Can you clean outside regular business hours?
Yes, we provide flexible scheduling to minimize disruption, including 24/7 cleaning services for the convenience of our business clients. We’ll work around your schedule to find the best time for your needs!
Are your cleaning services safe for sensitive environments like medical offices?
Absolutely. We follow strict protocols, use hospital-grade disinfectants when needed, and train our staff to exceed industry standards for hygiene and safety.
Do you offer customized commercial cleaning plans?
Yes, we tailor our services to your specific needs—whether it’s floor care, window cleaning, or sanitizing high-traffic areas. Contact us for a free consultation!